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Wednesday, July 6, 2022

Best practices to Medical Billing Outsourcing

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If you perform medical billing, then you understand the headaches and expense associated with Accounts Receivables management. You understand the effort associated with charge entry, entering demographics, calling insurance payers and the headaches of managing employees.A promising alternative is using a staff outsourcing solution.You want to transform your company into a more efficient and profitable organization, and help you to focus on your on your customers and growing your business.Medicare reimbursement rates are falling, the private payers base their rates on Medicare, so collections amounts are down all around. Your staff wants raises and your managers are screaming for more help. In order to run your business you need people, yet people are expensive and take your time and involvement to manage. We can show you how to reduce this cost with outsourcing. So let’s talk a little about outsourcing, isn’t it only for large companies? Some of your staff is working directly with the providers and patients; we call this work the Front Office. Others are working (pause) calling Insurance Payers, entering charges, payments and managing your Accounts Receivables. We call this work, the Back Office. Wouldn’t it be nice if you could focus on the Front Office that is making an impact directly on your customers and reduce the burdens of the expense and management of the Back Office staff? This is what outsourcing can do for you. Best practices is to find a company that will specialize in working with companies of different sizes to identify the functions in your organization that can be performed offshore with the same or better quality service but at a much lower cost. As part of our solutions, an outsourcing staff should work with you to perform a documented analysis of your business operations to identify the Back Office functions and work along side you to outsource those functions offshore. After you are 100% comfortable with the business process, an offshore staff which is highly educated and trained in Medical Billing procedures begins the day to day processing. Ok, so with outsourcing I can dramatically reduce my costs without sacrificing quality. What about maintaining control of how the work gets done? You will need to document the Back Office process and procedures that your company uses and how your software operates. Working with you, we train the offshore staff to perform the work in the same manner as your local staff. The offshore team is really part of your team, responsible to you. Using efficient electronic messaging, voice over Internet and other tools your offshore staff appears as if it’s on the next floor right next to you. Our process is to start small one function at a time, measure our success and continue with the next function. This is what sets apart a great company from an average company.Getting started with outsourcing is not hard, especially if you have a standard process that involves you in a discovery process to learn your business work flow. We create and present a stepped plan that illustrates how and when each function will be outsourced. Ok – so what are the next steps? How do I get started? Research an outsourcing firm that has the ability to offer both a stateside staff for discovery and management and an overseas staff to implement.

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